If you're still experiencing problems then open a separate browser on another device and set up your BT ID again by taking the link we sent you via text message and putting it directly into the address bar of your browser. You'll need to wait until the next day before you can request a new validation PIN again. I downloaded the app via Microsoft shop in the end rather than watch directly from the BT sport website. This error code relates to the enhanced video player. MD001, MD117, MY019, MY039, MY116, MY117, MY115, MY120. Once you've created your BT ID, you'll need to activate it to access the app and online player. Try the channel again now. You need to disconnect and reconnect to Chromecast. No results found but hit enter for the most relevant articles. You'll find help with BT Sport App error codes here>, bt/help/en/bt-sport/fix-a-problem/app/mobile-and-tablet/errors-on-the-bt-sport-app-on-smartphones-and-tablets.html, If the app's not working after you've downloaded it, try turning your device off and back on again. I have tried resetting my password and reactivating my account, as well as uninstalling and reinstalling the app but nothing seems to work, on This error can sometimes occur during heavy use of the BT Sport online player. NCE-001 error code on This forum shows that you're using Chrome v84 on a Mac to post these messages - BT Sport needs a minimum of v89. This means that the device youre trying to use isn't supported by the BT TV App. Make sure youve enabled location services for the BT TV App in your device settings. ; To sign into your account, click on the Login icon in the top right corner. If.. Before looking for your error code, why not try our TV help tool? Try closing and reopening the web browser. You can use this BT ID to log in to the BT Sport app about 10-15 minutes after sign-up. You'll not be able to watch any BT Sport online content if you have certain cookie restrictions; please follow the instructions below. This happens because of an issue with your internet connection. Check your picture quality alerts are on by going to Settings> TV Signal & Quality> Picture Quality Alert for Internet Channels. Try restarting your Hub, modem, and 4K recordable TV box. 21h09, on This article is for people getting an error message watching BT Sport on a computer browser. 16h53, I'm getting both these error codes at different times when attempting to watch BT sport on a laptop. Come back later and try watching the programme again - this might take up to a day in some cases. some public networks (hotels, etc.) Why can't BT's "help" feature tell me this information? Follow these steps to try and fix this IPC error: Follow these steps to try and fix this error: BTP-300, BTP-3610, BTP-3632, BTP-3653, BTP-610, BTP-632, BTP-653, To fix this error, go to PIN help on BT TV>. This will clear any previous sessions and should fix the problem. - Fixing : replace the limit switch, cable. BT Sport - VC018 Error Options Subscribe (RSS) Mark as unread Mark as read Float to top Bookmark Subscribe (email) Mute Print this discussion BT Sport - VC018 Error GustopherT Explorer Options Mark as unread Bookmark Subscribe Mute Subscribe (RSS) Permalink Print this post Report post 18-06-202204:41 PM To do this, press the, For the best possible reception and TV channels make sure your TV aerial cable is directly connected to the 'RF IN' socket on the TV box, Now scan for channels. If this error shows and there are no programmes in the "Watch Now" part of the BT Sport app, you'll need to ensure all clock settings are set to default 24-hour time: If you're streaming via 3G, you'll need to enable mobile streaming with the BT Sport app settings. If this problem happens in the UK or EU, try disabling and re-enabling your location services for the BT TV App in your device settings. If this doesn't work, uninstall the app and reinstall it again. Some public networks (hotels for example) limit the bandwidth available for video. Restart the app to ensure the settings have been saved. ; If you have forgotten your account or password, click on forgot password. 0 Ratings Cliff Aspiring Expert on 29-11-2020 11h03 2,140 Views Message 4 of 6 Re: ERROR CODE YVM302 If you can't remember all your log in details you'll find links on the page to follow. I can log into BT sport via a browser and watch live sport but the app doesn't work on my phone or tv. By switching on your TV first, then your box, it might fix the problem, It could be a problem with your TV or TV box. I am getting these too. This means that your device is connected, or youre mirroring your device to an external monitor, which isnt currently supported by the BT TV App. 01-31-2021 08:49 AM. 9h14, https://www.bt.com/sport/watch/live-now/bt-sport-1, on If you see the ID003 error code while using the BT Sport app, this means that access to the BT Sport app isnt active on your account. If you saw the error message when watching the BT Sport App on a mobile or tablet device, then please click here to visit the BT Sport App error message page > Please type the error code in the box below to get the help you need (the more of the error code you type, the more relevant the help shown will be). Please be patient and try the BT Sport app again shortly. 12-08-2021 Youll need to disconnect your device from any external display to continue using the app. If this isn't the case, please exit the enhanced player and try again. If the channel you were having problems with was in Ultra HD or HD, you can also try tuning to the standard definition equivalent. Close any other apps you have open, then re-start the app. This error message will show on Apple iOS devices. See 2 more articles > Entertainment on EE: data passes and roaming The picture keeps breaking up on the BT Sport App, I'm unable to watch the BT Sport App over a 3G or 4G mobile network connection. Your TV will need to be HD ready also. 14h14, IVE TRIED ABSOLUTELY EVERYTHING TO CORRECT THIS, UPDATE AFTER UPDATE AFTER BROWSER AFTER BROWSER. Something went wrong. If your broadband isn't working please use our broadband troubleshooting wizard, If you've got a connection, your broadband speed may not be fast enough to receive these channels -, If your download speed is below 5mbps then you may have a broadband speed fault, If broadband is working and is fast enough then check the connection between your Hub and TV box. The BT Sport online player uses cookies to enable a high quality viewing experience. I logged a call with the support desk on Sunday but I haven't heard anything back. MD101, MD102, MD103, MD104, MD105, MD106, MD107, MD108, MD109, MD110, MD111, MD112, MD113, MD114, MD115, MD116, MD118, MD119, MD120, MD121, MD122, MD123, MD124, MD125, MD126, MD127, MD129, MD130, MD131, MD132, MD133, MD134, MD135, MD136, MD137, MD128, MD003, MD138, MD139, MC001, MC002, MC003, MM004, MM005, MM006, MM007, MM008, MM009, MN020, MO999, MP104, MW041, MW998. If it doesn't, click on the Video doesn't play back when pressing play link below and follow the steps. MP939, MJ939, MS001, MS011, MS012, MS013, MS014, MS015, MS016. VC526 means your internet connection is failing to keep up, and your player has been buffering for too long. 12-08-2021 I know get this ever since I upgraded to Halo and haven't been able to get it sorted out. 0 Ratings 4 REPLIES Longshanks0511 Expert on 13-03-2020 9h02 10h04. Try logging out of the app and then logging back in again. 4. If you're outside of these areas, you'll be blocked from streaming any content. Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues. Please remember that your mobile operator may charge for data usage. However you can't have this if you have Sky Cinema or Sky Sports. CF001 or CF002 error code These error codes are normally caused by app configuration issues. This error will show if you've requested a validation PIN too many times. Simply click the link below and give it a go. We use the location of your IP address to confirm that you're somewhere that BT Sport streaming is supported. im getting the same error code ID106 in my now tv BT Sports app. For example: MM001 View all error help 14-08-2021 If this still doesnt work, there might be a problem with the specific programme youre trying to watch. 18h44, on If you already have a BT ID (this will be your email address), you'll not be asked to create a password in the sign-up process for the BT Sport app. Sorry that you're having problems with accessing the BT Sport app. This is a problem with the player, which is causing issues for the programme youre trying to watch. How can I watch the BT Sport app on multiple devices? Check that your TV is on the correct input by pressing the 'Source' button on your TV remote control. Please enter your postcode below. ML001, ML002, ML004, ML005, ML006, ML007, ML008, ML009, ML010, ML011, ML012, ML013, ML014, ML015, ML016, ML017, ML018, ML019, ML020, ML021, ML022, ML023, ML024, ML025, ML026, ML027, ML028, ML029, ML030, ML999, ML003. Get advice on how to fix error codes in the BT Sport app. Try closing the app and opening it again. - last edited on Live streaming on the BT Sport App is only suitable for use in the EU. These errors appear if your WiFi or mobile connection isn't fast enough to load the enhanced video player. 03-07-2020 This error code can appear when you're trying to access the BT Sport online player on certain web browsers. If you don't have a BT ID yet, you can create one now > All you need is an email address and your account number, which you'll find at the top of your latest bill. Press the, Reboot your TV box by flicking the switch at the back and then try again, If you're still having a problem then contact the, Rescan - follow current missing channels steps, Check the connection between your Hub and TV box. 14h17, on Simply click the link below and give it a go. I'm assuming my. Simply click the link below and give it a go. 3. For two weeks now Ive had an issue with logging in to my BT sport app on both my smartphone and smart tv. 05-10-2021 Announcements, Guides & Community Updates. If you enter a password incorrectly 3 times within 15 minutes your access will be blocked for 15 minutes. If this hasnt fixed your problem, BT customers canclick here to chat with us >", on If you still have the same problem try, Try reversing or using a different HDMI cable between your TV and TV box, It might be a problem with the TV and TV box communicating with each other. Your device needs to be connected to the same network, and both your set top box and TV must be switched on to pair, Try restarting your router if youre having connection issues, When youre sure the internet connection is working properly, re-try the pairing process, Try fully restarting the app, then attempting the action again, Try refreshing the page and attempting the action again, Try entering your details again. There are a few steps you need to complete before you can watch BT Sport online or on the app. Your settings should now match the picture shown below, Make sure cookies aren't blocked (as shown in the picture below), Under History, select Use custom settings for history from the drop-down menu, Put a tick in the Accept cookies from websites option, Select 'Always' from the 'Accept third-party cookies drop-down menu, Select the Accept option under 'First-party Cookies' and 'Third-party Cookies'. This means that you dont appear to have an active billing BT TV account, or that your account is currently suspended. Error VC011 may also occur if you use data compression apps. Help and support BT Sport Why have I been told that I haven't activated BT Sport on my account yet? This means that the device youre trying to use isn't supported by the BT TV App. Press the Help button, then the numbers 7 2 0 and then press OK. Now scroll through the different input options until you reach the correct input channel. I've uninstalled the app on the phone and restarted it, reset the password as the error message suggests but no luck. There are various reasons why you might be seeing this error code. Before looking for your error code, why not try our TV help tool? To watch programmes on the BT TV App, youll have to switch off any VPN services youre using. The help tool can quickly get you back up and running again. This way, it's impossible for your ISP or the streaming service to trace your location. You'll know that your box has restarted when you see 'Hello' on the front panel followed by 'Please wait'. In order to watch a single Extra TV channel with good picture and sound, you need minimum download speeds of: Test your speed to make sure your connection is running fast enough. These error codes relate to the enhanced video player. Make sure youve enabled location services for the BT TV App in your device settings. Remember that only the primary account holders BT ID can be used to log in to the app and online player. This looks like a spanner, Scroll down to Reset BT TV Data and press, Check your broadband connection. This means that your device's location services aren't enabled for the BT TV App. When you're presented with the option of 'standard' or 'enhanced' player, choose 'standard'. Please check that you're entering the correct EE phone or tablet number and begin the set-up process again. Your BT Sport account may take up to 24hrs to activate, so please be patient. Test by checking you can watch a video on YouTube. on GY038, GY107, GY107, GY111, GY112, GY109, GY108, GY122, GY123, GY018, GY118, GY119, GY125, GY003, GY004, GY005, GY006, GY001. 06-04-2021 Wait a few seconds, then switch back on, Reboot your TV box by flicking the switch at the back, If you're still having an issue please contact the, If there's no outage, then please contact the, Restart your Hub and wait for the broadband light to go blue, In the BT Player menu, scroll across to the 'Settings' icon. You'll be locked out for 15 minutes after three failed attempts. If youve just re-added BT Sport in the last month and youre getting error code ID001go to: bt.com/eesport to reactivate your account youll need to do this on your mobile, or text SPORT to 150 on your EE phone to add BT Sport to your account. Please try again later, We cannot identify your location. Close the app and re-start or re-install the app. Video doesn't play back when pressing play, Im being blocked from streaming because Im outside of the European Union (EU). limit the bandwidth available for video - test this by checking if you can watch a video on YouTube. motor/ limit switch 2 not connected. This error means the number you entered in the first step of the set-up process wasn't recognised as a valid EE phone or tablet number.