alight customer care representative job description

A customer care representative's salary covers health benefits, transportation, housing, and other related benefits. Careers in Customer Care At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. * A self-starter who has excellent communication skills in English and Spanish (verbal and written) and the desire to provide the highest level of customer service and satisfaction. Apply for Customer Care Representative I, Healthcare Benefits at Alight today! As a Customer Care Representative 1, a typical day to include the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Qualifications for a job description may include education, certification, and experience. We strive for Excellence Every Day by collaborating with our clients and colleagues. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. * High School Diploma or equivalent is required, bachelor's degree a plus As a condition of employment, you will be required to complete paid training and successfully pass a final course assessment. * PEOPLE MATTER is one of our company s core values. * Experience in one of the following industries is preferred: Health Care, Human Resources Services or Financial Services. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. We are forthright and genuine when we speak. * Bachelor s or Associate s degree, or a High School diploma and equivalent years of related industry experience. Only applicants from locations above will be considered. At Alight, we are reimagining how people and organizations thrive. * Make independent complex decisions within the scope of your authority Find out more about Alight's Workday practice, We do not make offers without interviewing, We do not ask for security deposits on equipment or anything else, We do not send checks through the mail or request payments through Western Union. We are one team, hungry for results, we focus on what matters, and know that for even the most difficult challenges, there is a solution and we will find it. Health, Dental, Vision, Life Insurance and more. We strive for Excellence Every Day by collaborating with our clients and colleagues. Customer Care Representative, Human Resources - Virtual Open to States in Eastern Time Zone job in Tampa, FL. Our people are our greatest assets at Alight Solutions because People Matter! Virtual customer care represntative Dec. 12, 2022 - Customer Care Representative in Toronto, ON Recommend CEO Approval Business Outlook Pros I have been working with alight since 2021 july. Accurately documenting all conversations and actions taken on each interaction. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Customer Care Delivery . Alight Solutions Health Client Leader Atlanta, GA 17d $121K Per Year (Employer est.) Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Are you interested in helping us shape the future of work and life for organizations, people and their families? Every day, our customer care representatives are on the front-line of care, advocating for peopleensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. This job is no longer accepting applications. At our core, we Champion People, help our colleagues Grow with Purpose.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. Empezaras tu carrera con ReedGroup con un programa de entrenamiento completo. Travel Every colleague shapes how Alight can become better, stronger and brighter together. Alight SolutionsEasy 1-Click Apply Customer Care Representative, Human Resources - Texas Virtual (Work From Home) job in Springfield, MO. AS A CUSTOMER CARE REPRESENTATIVE, A TYPICAL DAY TO INCLUDE THE FOLLOWING: * Handling a high volume of inbound calls from our clients employees as well as conduct outbound calls for follow up as required, * Greeting the employee, answering concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and/or human resource related services, * Processing transactions such as, but not limited to, health enrollments, tax updates, direct deposit updates, 401k withdrawals or contributions, and retirement elections, * Utilizing your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service with appropriate empathy statements as needed, * Recognizing/acknowledging the need for additional research in order to resolve any issues reported by the customer, and handle this casework throughout shift, * Accessing customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight Solutions policies and procedures. Because transformation takes a workforce. We reward continuous improvement and encourage you to own your own development. Customer Care Representative - with Growth Opportunities at Alight today! We want you to join our company with 25 years of industry experience. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. You have successfully created a new job alert. As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Apply for Sr. This role requires that qualified candidates must reside in one of the following states: You will be notified during the hiring process which checks are required by the position. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. You will be notified during the hiring process which checks are required by the position. * Demonstrate a high level of confidentiality and professionalism Learn more at . Since 2016, the largest Health, Wealth & HR provider on the island, supporting clients across PR and the U.S. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. By applying for a position with Alight Solutions, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. * Able to work independently and to adapt to a rapidly changing environment We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Customer Care Representative Job, Remote or Ohio City, OH, Customer Care Representative Job, Remote or Indianapolis, IN, Customer Care Representative Job, Remote or Texas. Get hired today! Como un representante de servicio al cliente en ReedGroup, ayudars a personas a navegar la logstica y la administracin de sus ausencias de trabajo. This position supports Alight s benefits administration and HR BPO platform businesses. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. Job Description: JOB SUMMARY Alight Solutions San Juan is looking for real people, who are passionate about customer care. Try to use specific examples from your work or school history that relate to the question asked. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. Posting id: 823465203. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Take the first step today by joining our talent community. Alight Solutions Customer Care Representative -Absence Management - Bilingual *Remote* Texas 30d+ Alight Solutions Leave of Absence Case Manager *Remote* Washington, DC 30d+ $50K-$68K Per Year (Glassdoor est.) The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with . Reimagining how people and organizations thrive. Want to receive job alerts for similar jobs? Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. * Flexibility to work rotating shifts (8 hours) and extended hours as necessary. Learn how this feature works. At Alight, we believe a company's success starts with its people. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Alight Easy 1-Click Apply. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. The average salary for a Customer Care Representative is $37,003 per year in United States, which is 4% lower than the average Alight Solutions salary of $38,792 per year for this job. * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. * Dependable, service oriented, honest, compassionate, persistent, and thrive in a working environment where you use your analytical & problem-solving skills to help others Depending on the location, skills, and experience, a customer care representative earns between 66,700 NGN and 196, 000 NGN respectively per month. At least 4 years of customer service experience, or a combination of education and experience: High School diploma and 4 years of customer service experience, OR, Associate's Degree and 2 years or customer service experience, OR, A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction, Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, Ability to receive and immediately apply constructive feedback, Ability to multi-task using several Windows applications at once while assisting a customer on the phone, Flexibility to work a specified shift and extended hours as necessary, Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, High School diploma plus equivalent years of related industry experience. Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources! Meet Alight Customer Care Watch on Why Alight? View Job description, benefits and responsibilities. Amas el desafo de tomar decisiones en el momento mientras ayudas a gente que est tomando decisiones importantes de su vida. This job listing has expired and the position may no longer be open for hire. Job Details. Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. Customer Care Representative Human Resources. * Excited about learning new things, and able to apply your enhanced knowledge in the service of your customers

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